• Is there an upgrade path from VS 1 to VS 2 on iOS?

  Upgrading from VS 1 to VS 2 on iOS is handled through the App Store bundle system. With App Store bundles, the price you pay is calculated as the difference between the total bundle price and the amount you already paid for apps included in that bundle. Example: If the bundle costs $35 And you previously paid $15 for VS 1 Then the bundle should cost $20 However, there are cases where the discount may appear smaller than expected. This can happen if the origiFew readers

• Where can I download UBRIDGE?

  You can download UBRIDGE from the following page: https://www.imaginando.pt/products/ubridge-universal-bridging/downloads To access the download, you need to create an account and log in. Once logged in, the download will become available on the same page.Few readers

• Can I use visuals created with VS commercially? Do I need to pay royalties?

  Yes. You fully own the visuals you create with VS. All visuals generated with the software can be used royalty-free, including for commercial projects such as live performances, music videos, films, installations, social media content, and other productions. No royalties or additional licensing fees are required. You are free to export, publish, perform, and distribute any visuals you create with VS as part of your projects.Few readers

• How do I sync my VS 1 expansion pack purchases with VS 2?

  To sync your VS 1 expansion pack purchases with VS 2, follow these steps: Open VS 1. Log in to your account inside the app. Go to Menu → Store → Restore Purchases. This will sync your mobile purchases with your account. After that: Open VS 2 and log in with the same account. Your expansion packs will then sync automatically and become available in VS 2.Few readers

• I purchased VS 2 for desktop, does that include the iOS version?

  No, VS 2 for desktop and VS for iOS are separate purchases. The desktop version is available on the Imaginando website, while the iOS version is purchased through the App Store.Few readers

• How do I update my account email?

  Log in to your account and go to Account Settings: https://www.imaginando.pt/me/account/settings Enter your new email address and current password, then save. Check your inbox and confirm the new email to complete the change.Few readers

• I purchased LK for iOS. Do I need to purchase it again for Android?

  Yes. Mobile purchases are platform-specific, so an iOS purchase does not transfer to Android. Apps bought through the Apple App Store are licensed only for iOS devices, while apps bought through the Google Play Store are licensed only for Android devices. Because these stores operate independently, purchases cannot be shared between them. If you would like to use LK on Android, the app must be purchased again from the Google Play Store.Few readers

• Is Imaginando software available for Linux?

  Currently, our software is not available for Linux, and we have no plans to support it at this time. Here's what we do support: Windows 10 or higher macOS 12 or higher iOS 16 or higher Android (select apps only)Few readers

• Where can I download expansion packs?

  Expansion packs do not need to be downloaded manually. If you are logged in inside the software, a popup will normally appear prompting you to download the expansion pack as soon as it becomes available for your account. The software periodically checks your licenses automatically. If the popup does not appear after some time, you can force the check manually by using the Restore Purchases option inside the app. This will refresh your licenses and trigger the expansion packFew readers

• I purchased modules, but they now appear as not purchased. What should I do?

  If you previously purchased modules but they appear as not purchased, you may need to restore your purchases. This can happen if the app was reinstalled or installed on a new device. To restore your purchases, go to: Menu → Store → Restore Purchases This will force the app to refresh your purchases and unlock any modules linked to your account. If the modules still appear as not purchased after restoring, please contact support for further assistance.Few readers

• VS (Windows) – Camera material doesn't show up in the layer

  If you're using VS on Windows and the camera material doesn't display when loaded into a layer (even if it previews correctly in the browser), this is likely caused by a Windows camera sharing setting. To fix this, enable multi-app camera access in Windows: Open Settings Bluetooth & devices Cameras Select your camera from the Connected Cameras list Click Edit in the Advanced camera options section Toggle "Allow multiple apps to use camera at the same time" toFew readers

• How to uninstall Imaginando software

  iOS & Android Uninstall the app the standard way from your device. macOS Standalone apps — Delete the application from your /Applications folder. Plugins — Manually delete the plugin files from the following locations, depending on the formats you installed: VST: /LibrarFew readers

• How long is the trial? What are the demo limitations?

  All Imaginando desktop software can be tried for an unlimited period of time. Synths and audio effects (DRC, FRMS, DLYM, K7D, TV3, GRFX, BAM) While in demo mode, these plugins produce a noise burst every 60 seconds. Saving patches and restoring presets from a DAW project are not available until you purchase a license. VS – Visual Synthesizer In demo mode, VS displays a watermark over the output and does not allow saving or restoring state from a DAW project. It does not produce a noiFew readers

• Is there an educational discount?

  Yes. We offer a 50% educational discount for students and teachers worldwide. To apply, please fill out the following form: https://www.imaginando.pt/educational-discount-program After submitting the form, we will review your proof of enrollment or teaching status. Once approved, you will receive a discount code that can be used on our website.Few readers

• Why do my mobile purchases not appear in my account?

  For mobile purchases to appear in your account, you must be logged in inside the mobile app with the same account you use on the website. This is required for purchases to be registered to your account. If the app includes in-app purchases, you should also restore them: Menu → Store → Restore Purchases This will refresh the purchase information and ensure your mobile purchases are properly linked to your account.Few readers

• Where can I find my serial numbers to activate the plugins on my new computer?

  Imaginando plugins do not use serial numbers. Purchases from the website If you purchased the software from the website, the license is automatically attached to the account used during the purchase. To activate the product on a new computer, simply log in with your account inside the plugin. Purchases from resellers If you purchased the software from a reseller, you will receive an activation code. Enter this code in the Profile section inside the software. ThisFew readers

• Why is VS running with poor performance?

  If you are experiencing poor performance in VS, please check the following: Dedicated GPU: If your computer has a dedicated GPU, make sure VS is configured to use it instead of the integrated graphics. GPU drivers: Ensure your graphics drivers are up to date, as outdated drivers can significantly affect performance. Render resolution: Check the render engine resolution inside VS. If it is set too high, it may reduce performance. Try lowering the resolution and graduallFew readers

• Where can I find receipts or invoices for my purchases?

  You can find all invoices for your purchases in your Imaginando account dashboard. Simply log in and visit the billing section.Few readers